WWCC Volunteer Hub — Sanitized Demo

YOUR NEXT STEP

Continue where you left off.

The home screen combines course progress, next actions, shortcuts, and volunteer-facing operational information.

Training

Admin & Reception

Module 3 of 6 · In progress

References

Search intake guidance, city contacts, referral resources, and species-specific information.

Practice

Practice calls and fake data-entry exercises are available without touching real cases.

Qualification

Modules, quizzes, reviewed practice, shadowing, and trainer sign-off remain separate requirements.

ACCOUNT

Profile

Volunteer identity, access, training status, achievements, and qualification information stay connected to the account.

Demo Volunteer

Volunteer · Active

Assigned course: Admin & Reception

Training status: In progress

Achievements

Blue bandData EntryPublic Communication

DOCUMENTATION

Help

The portal documents its own navigation, training hierarchy, practice systems, admin workflows, and qualification logic so the system can outlive its builder.

TopicAudienceContents

Home and next stepsAll usersNavigation

Training content managementTrainersAuthoring

Practice callsAssigned learnersSimulation workflow

RESOURCES

Events

Volunteer-facing events can live in the same portal people already use for training and operational reference.

AUG 22

Volunteer Orientation

10:00 AM · Education room

SEP 05

Continuing Education

6:00 PM · Online

RESOURCES

Announcements

Operational updates remain visible in the place volunteers already open.

Parking updatePosted Aug 14General

Intake table procedurePosted Aug 11Admin

RESOURCES

Capacity

Current intake limitations and exceptions can be surfaced without asking volunteers to memorize what changed this week.

Accepting

Native songbirds
Raptors
Waterfowl

Conditional

Species with capacity rules
Case-by-case exceptions

Refer

Domestic animals
Non-permitted species

SEARCHABLE REFERENCE LIBRARY

References

Species guidance, city contacts, facilities, other centers, and referral resources are searchable by the question a volunteer actually has.

RaptorsWaterfowlOrange CountyAnimal ControlTransport

ReferenceTypeUse

Raptor intakeSpeciesSafety & acceptance

Example City Animal ControlCity contactReferral

GUIDED IDENTIFICATION

Bird ID

A guided identification tool narrows likely birds using observable traits rather than expecting a new volunteer to know taxonomic vocabulary.

About how big is the bird?

Ping-pong ball · football · watermelon

What shape and posture do you see?

Perched · long-legged · round-bodied

What stands out?

Bill · feet · color pattern · behavior

COURSES → MODULES → LESSONS

Training

Courses contain modules; modules contain lessons, quizzes, and practice. Required work is explicit and ordered.

REQUIRED COURSE

Admin & Reception

58% complete

1 · Admin BasicsComplete

2 · Communicating with the PublicComplete

3 · Common Cases & AdviceIn progress

4 · WRMD Data EntryLocked

ASSESSMENT

Quizzes

Assessments are attached to training rather than living in an unrelated form tool.

QuizScoreStatus

Admin Basics92%Passed

Public Communication88%Passed

DECISION PRACTICE

Scenario Practice

Trainees practice evaluating caller information and choosing the next operational step, with scenario content managed by trainers.

Scenario 04

Finder calls about an injured native bird.

What information do you need before deciding whether to accept, refer, or give immediate instructions?

Caller informationSafetySpecies ruleNext step

SIMULATED INTERACTION

Practice Calls

A learner conducts a complete simulated interaction through a practice caller instead of clicking through a canned quiz.

Practice Caller

“I found an animal in my yard and I’m not sure what I’m supposed to do.”

Personality: worried but cooperative

Skills being evaluated

Information gathering

Clear instructions

Policy accuracy

Closing plan

REVIEW HISTORY

My Call Feedback

Reviewed practice stays available so a learner can see patterns across attempts instead of receiving one disposable score.

CallReviewFocus

Practice Call 05Meets expectationsStrong closing plan

Practice Call 04Review notesAsk city earlier

STAFF TOOLS

Admin

Volunteer directory, training status, completion timestamps, achievements, qualifications, content authoring, and administrative controls live behind role-based access.

Volunteer Directory

Profiles · access · training · bands

Training Management

Courses · modules · lessons · quizzes · scenarios

Practice Review

Calls · feedback · competencies